Frequently asked questions
Here are the most common questions before enrolling in an Antidote Health Plan.
Who do I contact for billing-related questions or help?
Contact Member Support phone or email. You can also chat with a Member Support team member in the Antidote Member Portal or Antidote App.
What happens to my premium and payments if I add or remove dependents from my plan?
Your premium may be adjusted when you add or remove dependents. Contact Member Support to ensure accurate billing.
How do I dispute a billing error or discrepancy in my premium charges?
If you believe there is a billing error or discrepancy, please contact Member Support immediately. They will investigate the issue and work to resolve it promptly.
What information is included in my billing statement?
Your billing statement is a comprehensive summary of your billing activity and typically includes details such as the premium amount, payment due date, payment method, and a breakdown of charges. You can view your billing statement in the Antidote Member Portal or Antidote App.
Can I make a one-time payment for multiple months of premiums in advance?
You are able to make advance payments using the Antidote App or Antidote Member Portal.
Can I request a refund for overpaid premiums?
Yes, you can request a refund for overpaid premiums by contacting Member Support. They will assist you in processing the refund according to our policy.
How can I get notifications or reminders about upcoming premium payments?
You can set up to receive payment reminders 3 days before your payment due date. To receive reminders, you must enable these notifications. Here’s how:
- log in to the Antidote Member Portal or Antidote App
- click on “Settings & Preferences”
- click on “Communication Preferences” and enable “Finance SMS notifications:
You will start receiving text messages about upcoming payments.
How can I view my billing history and monthly invoices?
You can access your billing history and payment invoices by going to the "Payment History" or "Monthly Invoices" section in the Antidote App or Antidote Member Portal. This will provide a detailed record of your past transactions.
When is my health insurance premium due each month?
Your premium due date is typically the same day each month. You can find this information on your billing statement, which you can find in the Antidote App or Antidote Member Portal.
Are there fees or penalties for late premium payments?
Late payment fees and penalties may apply, depending on your policy terms and state regulations. Check your policy documents or contact Member Support for specific information on late payment charges.
What happens if I miss a payment for my health insurance premium?
Missing a premium payment could lead to a lapse in coverage. It's essential to make payments on time to maintain continuous insurance coverage. Contact our Member Support team if you've missed a payment to discuss getting your account up to date, and if necessary, reinstatement options.
Can I choose a different billing date for my premium payments?
In most cases, you are not able to change your billing date. However, you may contact our Member Support team for assistance and we will do our best to accommodate your request.
How do I update my payment method or billing information in the app or member website?
To update your payment method or billing information, log in to the Antidote App or Antidote Member Portal, then navigate to the “Payment Status” section. There, you can edit your payment details, such as your bank account information.
Is there a preferred payment method for automatic monthly premium deductions?
Yes, we recommend setting up automatic payments using a credit card or bank account for the convenience of automatic monthly premium deductions. This ensures your coverage remains active without manual payments. Please be aware that paying your premium with a credit or debit card may incur a small convenience fee.
Can I set up automatic payments for my premium?
Yes, you can easily set up automatic payments in the Antidote App or Antidote Member Portal. Here’s how:
- log in to the Antidote Member Portal or Antidote App
- click on "Payment Status"
- click on "Continue to Payment”"
You will be redirected and you can select “Payment Plans” to set up automatic or recurring payments.
What payment methods do you accept?
We accept various payment methods, including ACH, credit/debit cards, personal checks and money orders. There may be a small convenience fee added when you pay with a credit or debit card.
How do I make a payment for my monthly premium?
You can make payments three ways:
- online via the Antidote App or in the Antidote Member Portal. Access the “Payments & Billing” section.
- ver the phone by calling Member Support.
- by mail. Include the payment slip enclosed with your invoice and mail to the address on the invoice.