Frequently asked questions

Contact Member Support by phone or email. You can also chat with a Member Support team member in the Antidote Member Portal or Antidote App.

Your premium may be adjusted when you add or remove dependents. Contact Member Support to ensure accurate billing.

If you believe there is a billing error or discrepancy, please contact Member Support immediately. They will investigate the issue and work to resolve it promptly.

Your billing statement is a comprehensive summary of your billing activity and typically includes details such as the premium amount, payment due date, payment method, and a breakdown of charges. You can view your billing statement in the Antidote Member Portal or Antidote App.

You are able to make advance payments using the Antidote App or Antidote Member Portal.

Yes, you can request a refund for overpaid premiums by contacting Member Support. They will assist you in processing the refund according to our policy.

You can set up to receive payment reminders 3 days before your payment due date. To receive reminders, you must enable these notifications. Here’s how:

1. log in to the Antidote Member Portal or Antidote App
2. click on “Settings & Preferences”
3. click on “Communication Preferences” and enable “Finance SMS notifications:

You will start receiving text messages about upcoming payments.

You can access your billing history and payment invoices by going to the "Payment History" or "Monthly Invoices" section in the Antidote App or Antidote Member Portal. This will provide a detailed record of your past transactions.

Your premium due date is typically the same day each month. You can find this information on your billing statement, which you can find in the Antidote App or Antidote Member Portal.

Late payment fees and penalties may apply, depending on your policy terms and state regulations. Check your policy documents or contact Member Support for specific information on late payment charges.

Missing a premium payment could lead to a lapse in coverage. It's essential to make payments on time to maintain continuous insurance coverage. Contact our Member Support team if you've missed a payment to discuss getting your account up to date, and if necessary, reinstatement options.

In most cases, you are not able to change your billing date. However, you may contact our Member Support team for assistance and we will do our best to accommodate your request.

To update your payment method or billing information, log in to the Antidote App or Antidote Member Portal, then navigate to the “Payment Status” section. There, you can edit your payment details, such as your bank account information.

Yes, we recommend setting up automatic payments using a credit card or bank account for the convenience of automatic monthly premium deductions. This ensures your coverage remains active without manual payments. Please be aware that paying your premium with a credit or debit card may incur a small convenience fee.

Yes, you can easily set up automatic payments in the Antidote App or Antidote Member Portal. Here’s how:

1. log in to the Antidote Member Portal or Antidote App
2. click on "Payment Status"
3. click on "Continue to Payment”"

You will be redirected and you can select “Payment Plans” to set up automatic or recurring payments.

We accept various payment methods, including ACH, credit/debit cards, personal checks and money orders. There may be a small convenience fee added when you pay with a credit or debit card.

You can make payments three ways:  

1. online via the Antidote App or in the Antidote Member Portal. Access the “Payments & Billing” section.
2. ver the phone by calling Member Support.
3. by mail. Include the payment slip enclosed with your invoice and mail to the address on the invoice.